Tool Repair and Servicing

Offering professional servicing and repairs to a wide range of petrol, electric and pneumatic tools and light construction equipment

Our technicians are well trained with a fully equipped workshop to offer a professional repair service.

Founded in 1958 in Norwich, Builders Equipment has a proud history of supplying the construction industry in East Anglia and beyond.  As well as supplying tools we understand that they need to be maintained to keep them operating at peak performance and occasionally that things go wrong and they may require repair.  As authorised dealers for many top brands we are able to offer professional servicing and repairs of a wide range of equipment.

We are authorised dealers for Stihl and Belle as well as being a Honda Engine Centre.

We are also available to able to service and repair a wide range of other top brands with access to manufacturers parts diagrams and components.  These brands include Belle, Bosch, Fairport, Honda, Hitachi, JCB,  Makita, Milwaukee, Paslode, Rotabroach, Stephill, Wacker Neuson.

Our service is simple and can be broken down into easy steps:

Enquiry

You can contact us by either:

1. Telephone: 01603 616 211 and ask to speak to our repairs department.

Our office opening hours are:
Monday – Thursday 7:30am – 5:30pm
Friday 7:30am – 5:00pm

2. email: mail@builders-equipment.co.uk

Initial Assessment

From your initial enquiry we will discuss whether your tools warrant further investigation.

Receiving The Tool

You can get your tool to us in several ways.

1. Bring your tool to us at our Norwich Branch

Our business opening hours are

Monday – Thursday 7:30am – 5:30pm
Friday 7:30am – 5:00pm
Saturday 08:00 – 12:00 midday

2. Send your tool to us using a courier or freight service

Please do not send any tools without having spoken to or corresponding with the repairs department

Please send your tool to:

Repairs Department
Builders Equipment Ltd
City Road
Norwich
NR1 3AN

3. Speak to us about collecting the tool, dependant upon location.

Tool Inspection

Once we have received both the tool, we will arrange for our technicians to carry out a thorough inspection usually within seven working days depending on our current workload.

Inspection outcomes:

  • Repairable
  • Scrap
  • Returned un-repaired (disassembled)

We reserve the right to charge for inspection.  This charge can vary depending upon the the tool but will be advised before we proceed with any work.  If you decide to proceed with the work then the inspection charge will be deducted from the total cost.

Repair Quotation

We provide you with a quotation along with a quote in some instances for a comparable price on a new unit.  If you decide to go ahead with the repair, we will advise the timescale for the work to be carried out.  We hold a large amount of common parts in stock but inevitably we cannot carry all parts and there may be a lead time on some parts which we are able to advise before proceeding with any work.

If the tool is beyond economical repair, and you would like it returned (disassembled) then a carriage charge will apply.

Tool Repaired and Returned

Once we have received authorisation, the repair will be carried out. We cannot guarantee a timescale for the repair as parts may be required. Most parts are usually available within five working days. In exceptional circumstances we may request a further deposit before repairs are undertaken.

When the repair has been carried out, we can either arrange for a collection and full payment or delivery and full payment which may incur a carriage charge.