Tool Repair and Servicing

Offering professional servicing and repairs to a wide range of petrol, electric and pneumatic tools and light construction equipment

Our technicians are well trained with a fully equipped workshop to offer a professional repair service.

Founded in 1958 in Norwich, Builders Equipment has a proud history of supplying the construction industry in East Anglia and beyond.  As well as supplying tools we understand that they need to be maintained to keep them operating at peak performance and occasionally that things go wrong and they may require repair.  As authorised dealers for many top brands we are able to offer professional servicing and repairs of a wide range of equipment.

We are authorised dealers for Stihl and Belle as well as being a Honda Engine Centre.

We are also available to able to service and repair a wide range of other top brands with access to manufacturers parts diagrams and components.  These brands include Belle, Bosch, Fairport, Honda, Hitachi, JCB,  Makita, Milwaukee, Paslode, Rotabroach, Stephill, Wacker Neuson.

Our service is simple and can be broken down into easy steps:


Please contact us to ensure that we are able to process your repair and so we can advise when we will be able to perform an initial inspection.

1a. Contact us by telephone: 01603 616 211 and ask to speak to our repairs department.

Our office opening hours are:
Monday – Friday 7:30am – 5:00pm

1b. Contact us by email: [email protected]

Initial Assessment

From your initial enquiry we will discuss whether your tools warrant further investigation.

Receiving The Tool

You can get your tool to us in several ways.

2a. Bring your tool to us at our Norwich Branch

Our business opening hours are

Monday – Friday 7:30am – 5:00pm
Saturday 08:00 – 12:00 midday

2b. Send your tool to us using a courier or freight service

Please do not send any tools without having spoken to or corresponding with the repairs department

Please send your tool to:

Repairs Department
Builders Equipment Ltd
City Road

2c. Speak to us about collecting the tool, dependant upon your location and the size and value of the tool we may be able to collect the tool from you when we are performing deliveries in your area.

Tool Inspection

Once we have received the tool, we will arrange for our technicians to carry out a thorough inspection usually within seven working days depending on our current workload (this would be advised within the initial contact).

Inspection outcomes:

3a. Repairable

We agree that with reasonable certainty the tool can be repaired and the parts are available

3b. Scrap

We agree that with reasonable certainty that the tool is beyond economical repair and/or parts are no longer available. We agree to dispose of the tool.

3c. Returned un-repaired (disassembled)

We agree that with reasonable certainty that the tool is beyond economical repair and/or parts are no longer available. We agree to make the tool ready for collection. Making an unrepaired tool ready for collection does not involve reassembly, only the generation of the necessary paperwork. We will advise when the tool is ready. Please see below about when a tool is not ready for collection.

Tool Inspection Charge

We reserve the right to charge for inspection although often we don’t charge.  This charge can vary depending upon the the tool and the work required and as such it is difficult to advise a charge upfront. Any charge would be charged at a fair market value for the time spent.  If you decide to proceed with the work then the inspection charge will be deducted or waived from the total cost.

Repair Quotation

We provide you with a quotation along with a quote in some instances for a comparable price on a new unit.  If you decide to go ahead with the repair, we will advise the timescale for the work to be carried out.  We hold a large amount of common parts in stock but inevitably we cannot carry all parts and there may be a lead time on some parts which we are able to advise before proceeding with any work.

If the tool is beyond economical repair, and you would like it returned (disassembled) then a carriage charge will apply.

Tool Repaired

Once we have received authorisation, the repair will be carried out. We cannot guarantee a timescale for the repair as parts may be required. Most parts are usually available within five working days and we carry a large stock of common parts. In exceptional circumstances we may request a further deposit before repairs are undertaken.

Collection or Return

When the repair has been carried out, we can either arrange collection or delivery (delivery may incur a carriage charge). If payment is required this must be completed before the tool leaves our premises.

When A Tool Is Not Ready For Collection

Even if the tool is unrepairable, collection should still be arranged to ensure the relevant paperwork has been generated. No tools in any state of repair or assembly will be released from the workshop without the correct paperwork generated by the repairs department. Our counter staff will not be aware if any additional parts have been fitted to a tool to help diagnose a fault, or if these parts need to be removed prior to collection. The proper paperwork ensures that the tool is in a suitable state for collection and also confirms to counter staff whether or not any inspection charges apply.